Bloo Share Terms and Conditions

Effective date: 2026-06-14 Last updated: 2026-06-14 Version: 2026-06-14

These Terms and Conditions govern your use of the Bloo Share website, mobile app, rental equipment, gift cards, and related services. Please read them before creating an account, making a booking, buying a gift card, or using our equipment.

1. Who We Are

Bloo Share is operated by:

In these Terms, "Bloo", "Bloo Share", "we", "us", and "our" mean the legal entity above.

2. Definitions

3. Eligibility

You must be at least 18 years old to create an account, make a paid booking, buy a gift card, or enter into a rental agreement with Bloo Share.

If a person under 18 uses the equipment, the booking must be made by a person aged 18 or over. The booking holder is responsible for the supervision and safe use of the equipment by any person under 18 accompanying them. All participants must be at least 12 years old.

You must be physically able to use the equipment safely, including being able to swim, self-rescue, and follow local water safety rules. You must not use the equipment if you are under the influence of alcohol, drugs, or anything else that reduces your ability to use it safely.

4. Account Rules

You may need an account to make bookings, unlock equipment, manage rentals, receive service messages, or use other App functions.

You must:

• provide accurate and current account information;
• keep your login details secure;
• not share your account with others unless Bloo expressly allows it;
• use the App, Website, and equipment only for lawful and safe purposes;
• not interfere with the App, Website, payment system, station hardware, locks, sensors, or rental flow;
• tell us promptly if you suspect unauthorized account use.

We may suspend or close an account for the reasons set out in §17 (Suspension and Termination).

5. Booking and Contract Formation

Before confirming a booking, the App or Website shows the essential booking details, including:

• selected station or location;
• selected equipment;
• rental date and start time;
• rental duration;
• price and applicable taxes;
• any material fees or restrictions;
• these Terms and the Privacy Policy.

You are responsible for checking and correcting the booking details before confirming payment.

A binding booking is formed when payment is completed and Bloo confirms the booking in the App and by email.

Bloo stores the version of the Terms accepted by the user, the acceptance timestamp, the user identifier, and the booking or account reference. These Terms are available in a form that users can save or print before and after placing an order.

6. Prices, Taxes, and Payment

Prices are shown before checkout. Unless stated otherwise, prices shown to consumers include VAT and mandatory charges.

When a promotional voucher or gift card is applied to a booking, VAT is calculated on the final price after the discount is applied. For example: if a service costs DKK 500 and a DKK 200 voucher is applied, VAT is calculated on DKK 300 (not the original DKK 500).

Payments are processed through Stripe, our payment processor. Bloo does not store your full payment card number.

Stripe acts as a data processor for payment processing and as an independent data controller for fraud prevention, payment authentication, dispute resolution, and payout management. As an independent controller, Stripe may:

• hold or delay funds for fraud-prevention review;
• adjust refund amounts or timing based on fraud assessments;
• determine payout schedules to Bloo's bank account.

You can review Stripe's dispute policy at https://stripe.com/docs/disputes. For more information about how Stripe processes your data, see our Privacy Policy §6.

We may charge:

• the booking price shown at checkout;
• extra rental time if you keep equipment beyond the booked Rental Period;
• documented costs for lost, stolen, damaged, or unreturned equipment where you are responsible;
• other fees that were clearly disclosed and accepted before the booking.

Any fee must be fair, proportionate, documented where relevant, and subject to mandatory consumer protection law.

7. Cancellation, Rebooking, and Refunds

Bloo Share bookings are leisure activity bookings for a specific date and time. Under Danish law and EU Directive 2011/83/EU Art. 16(m), the statutory 14-day withdrawal right does not apply to leisure service bookings for a specific date once the rental period begins.

Before you confirm any booking, the App shows you clearly that the 14-day withdrawal right does not apply once the rental starts. After that point, you may only cancel under the cancellation policy below.

Our current cancellation and rebooking policy is:

Refunds are processed to the original payment method within the timeframe set by your card network, typically 5–10 business days, unless another lawful method is agreed.

8. Gift Cards

Bloo may offer Gift Cards for purchase or redemption through the Website, App, or other sales channels.

Gift Cards are subject to the following terms unless different terms are clearly stated at purchase:

• Gift Cards can be used only for eligible Bloo Share services (paddleboard rentals and any other services listed in the App at the time of purchase).
• Gift Cards are delivered by email, code, account credit, or another stated method.
• Gift Cards may be redeemed partially. Remaining balance is tracked in the App and can be applied to future Bloo purchases.
• Gift Cards are non-transferable, and Bloo may refuse redemption where fraud, misuse, or unlawful activity is suspected.
• Gift Cards expire 3 years from the date of purchase.
• Unused gift card balance may be refunded in cash upon written request submitted to support@blooshare.dk.
• Fees for payout or administration apply only if they are lawful and were clearly agreed with the consumer before purchase.
• Lost, stolen, copied, or misused Gift Cards may not be replaced unless Bloo is legally required to do so or the loss was caused by Bloo.

If you buy a Gift Card as a consumer, separate withdrawal or refund rights may apply to the Gift Card purchase.

9. Equipment Pickup, Use, and Return

You need the App and an active Bluetooth connection to unlock equipment. Internet access is required at the start of your session and when completing your return in the App. The Bluetooth unlock does not require an active internet connection once your session has started.

Before using the equipment, you must inspect it. If equipment appears damaged, unsafe, incomplete, or unsuitable, do not use it. Report the issue immediately through the App or to support, preferably with photos.

During the Rental Period, you must:

• use the equipment carefully and only for its intended purpose;
• follow all safety instructions, local rules, harbour rules, signs, staff instructions, and applicable law;
• keep the equipment under your control;
• avoid unsafe weather, currents, traffic, restricted areas, or other hazards;
• not modify, tamper with, sell, lend, sub-rent, abandon, or intentionally damage equipment;
• not retain, sell, transfer, or otherwise appropriate equipment beyond the Rental Period with intent to keep it.

At the end of the Rental Period, you must return all equipment to the correct station, locker, box, or return point and complete the return step in the App. Close the compartment door and confirm the return in the App. The App submits a return confirmation to Bloo's servers.

The equipment is considered returned when the App return submission is accepted by Bloo's servers. Hardware return verification is being implemented and will be integrated into this process in a future update.

10. Safety Rules

Water activities involve inherent risks. You are responsible for deciding whether conditions and your abilities make it safe to use the equipment.

You must:

• be able to swim at least 100 metres and self-rescue;
• wear the supplied life vest or other required safety equipment;
• check weather, wind, current, visibility, and water conditions before and during the rental;
• stay within permitted areas and avoid shipping lanes, restricted zones, private areas, and dangerous water;
• follow all local harbour, coastal, lake, and municipality rules;
• keep a charged phone where reasonably possible and allow Bloo to contact you by phone during your rental if a safety or operational issue arises;
• stop using the equipment and return to shore if conditions become unsafe;
• call emergency services at 112 in an emergency;
• report accidents, injuries, near misses, damaged equipment, lost equipment, or unsafe conditions to Bloo as soon as possible.

You must not:

• use equipment while intoxicated or impaired;
• use equipment in unsafe weather conditions;
• use equipment after sunset or before sunrise — equipment may only be used while the sun is above the horizon;
• use the board with more than 2 people, exceed a total combined weight of 160 kg, or exceed 110 kg per person;
• paddle close to hard surfaces such as piers, quay walls, boats, rocks, or other fixed or floating structures that could cause injury on impact;
• use equipment for racing, towing, commercial services, instruction, events, filming, or other non-standard use unless Bloo agrees in writing;
• leave minors unsupervised. The booking holder is responsible for all participants under 18. All participants must be at least 12 years old.

11. Damage, Loss, Theft, and Late Return

You are responsible for loss, theft, damage, cleaning needs, or late return caused by your breach of these Terms, misuse, negligence, intentional acts, or failure to return equipment correctly.

If you intentionally fail to return equipment, keep it beyond the Rental Period without authorisation, sell it, or otherwise fail to return it to Bloo, this is a serious breach of these Terms. Bloo will report this to the police and may pursue all available civil and criminal remedies.

If equipment is lost, stolen, damaged, or not returned correctly, you must report it immediately. Bloo may ask for photos, an explanation, and, where relevant, a police report.

Possible charges include:

The late return fee reflects actual operational costs and lost booking revenue caused by overdue equipment.

Bloo will not charge arbitrary penalties. Any charge must be based on the agreement, disclosed terms, documented loss or cost where relevant, and mandatory law.

If you disagree with a charge, contact support promptly with your explanation and evidence.

12. Service Availability

We aim to make the App, Website, stations, and equipment available, but availability is not guaranteed at all times.

Service may be limited or unavailable because of maintenance, weather, safety risks, hardware failures, app issues, third-party systems, payment provider issues, network failures, vandalism, theft, force majeure, or other events.

Where a confirmed booking cannot be fulfilled for reasons within Bloo's responsibility, we will offer a fair remedy such as refund, rebooking, or credit, subject to mandatory law.

13. User Content and Feedback

If you send feedback, support messages, photos, screenshots, or other content to Bloo, you must ensure that the content is lawful and does not unnecessarily include other people's personal data.

You give Bloo the right to use submitted content as needed to provide support, investigate issues, improve the service, document claims, and protect legal rights. This does not affect your privacy rights under the Privacy Policy.

Do not submit screenshots or photos containing sensitive information unless necessary for the support issue.

14. Intellectual Property

The App, Website, brand, logos, design, text, software, booking flow, and related content belong to Bloo or our licensors.

You may use them only as needed to use Bloo Share services under these Terms. You must not copy, reverse engineer, scrape, resell, modify, or use them for competing services unless permitted by law or agreed in writing.

15. Privacy

Our Privacy Policy explains how we process personal data, including account data, booking data, payment data, app diagnostics, analytics, feedback, screenshots, push tokens, and deletion requests.

Read the Privacy Policy here: https://legal.blooshare.dk/privacyPolicy

16. Liability

Nothing in these Terms excludes or limits liability where this would be unlawful, including liability for intentional misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence, fraud, or mandatory consumer rights.

Subject to mandatory law, Bloo is not responsible for loss caused by:

• your unsafe use, misuse, or breach of these Terms;
• your failure to follow safety instructions or local rules;
• your decision to use equipment in unsafe conditions;
• third-party events outside Bloo's reasonable control;
• loss that was not reasonably foreseeable.

Bloo's responsibility for defective equipment, unavailable booked services, payment issues, and consumer remedies remains subject to Danish law and mandatory consumer protection rules.

17. Suspension and Termination

Bloo may suspend or close your account, cancel future bookings, or refuse rentals if we have reasonable grounds to believe that:

• you have breached these Terms;
• you used, or may use, equipment unsafely or in a way that endangers others;
• your account, booking, payment, or gift card is connected to fraud, misuse, or unlawful activity;
• you have failed to return equipment or to pay lawful charges;
• suspension is necessary to protect users, equipment, the public, Bloo, or legal compliance.

Notice: For safety violations, suspected fraud, or illegal activity, Bloo may suspend access immediately and without prior notice. For all other grounds, Bloo will give you 7 days' notice by email before suspension takes effect.

Appeals: If your account is suspended or closed, you may submit a written appeal to support@blooshare.dk within 14 days of the suspension notice. Bloo will review the appeal and respond within a reasonable time.

Pre-paid bookings: If suspension occurs before a booking's rental start time, you will receive a full refund for that booking. No refund applies to bookings that are already active or have been completed at the time of suspension.

18. Changes to These Terms

We may update these Terms from time to time.

The version that applies to a booking is normally the version accepted when the booking was made, unless mandatory law or a required security/legal change applies.

For material changes affecting ongoing account use, we will provide reasonable notice through the App, Website, email, or another appropriate channel.

19. Complaints and Disputes

Please contact us first if you have a complaint:

Email: support@blooshare.dk

If we cannot resolve your complaint, you may submit it to the Danish public consumer complaint system at forbrug.dk/klage (Center for Klageløsning / Forbrugerklagenævnet, Nævnenes Hus, Toldboden 2, 8800 Viborg). Conditions and minimum claim thresholds apply.

20. Governing Law

These Terms are governed by Danish law.

If you are a consumer living in the EU, this does not remove any mandatory consumer protection rights you have under the law of your country of residence.

Disputes may be brought before the Danish courts, subject to mandatory consumer venue rules and complaint options.

These Terms are published in English. Where translations are available, the English version is authoritative in the event of any conflict.

21. App Distribution

The Bloo Share mobile app is distributed through the Apple App Store and Google Play. The following provisions apply to the mobile app.

Apple App Store:

• This agreement is between you and Bloo ApS only. Apple Inc. is not a party to this agreement and is not responsible for the Bloo Share app or its content.
• Apple Inc. has no obligation to provide maintenance, support, or warranty for the app. To the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the app.
• In the event of any third-party claim that the app or your use of the app infringes a third party's intellectual property rights, Bloo ApS is solely responsible for the investigation, defence, settlement, and discharge of that claim.
• Apple is not responsible for addressing any claims by you or any third party relating to the app, including product liability claims, consumer protection claims, or any claim that the app fails to conform to applicable legal requirements.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple has the right to enforce these Terms against you as a third-party beneficiary.
• Your use of the app must comply with the Apple App Store Terms of Service.

Google Play:

• The Bloo Share app is also available on Google Play. Google LLC is not a party to these Terms and is not responsible for the app or the Bloo Share rental service.
• Your use of the app must comply with the Google Play Terms of Service.

Bookings and Payments:

Bloo Share rental bookings are physical real-world rental agreements, not digital goods or in-app digital content. Payments are processed through Stripe as described in §6. Apple's and Google's in-app purchase systems are not used for rental bookings.

22. Contact

For questions about bookings, payments, gift cards, equipment, safety, complaints, or these Terms, contact:

Email: support@blooshare.dk Phone: +45 91 84 03 33 Address: Enghavevej 29, 4. th, 1674 København V, Denmark